Ticket Criticity

Comme l'on pourrait sélectionner autre chose que des P1, ce menu permet d'indiquer la criticité des différentes priorités sélectionnées.

WebCriticity.py

# WebCriticity.py
import PersistentData
import CockpitITSM
 
def init_criticity_interface(ui):
    """
    Registers the bridge between Criticity.html and Python logic.
    Allows assigning a criticity level to each selected ticket priority.
 
    Criticity values:
        1 = VERY_HIGH
        2 = HIGH
        3 = MEDIUM
        4 = LOW
        5 = INFORMATION
    """
 
    def handle_get_ticket_criticity(_, __):
        """Syncs with API then returns ticket priorities with their criticity from DB."""
        success = CockpitITSM.update_ticket_priorities()
 
        if not success:
            ui.send_message("criticity_response", {
                "success": False,
                "message": "Failed to refresh ticket priorities. Check API configuration."
            })
            return
 
        priorities = PersistentData.get_ticket_priorities_with_criticity()
        ui.send_message("criticity_data", {"priorities": priorities})
 
    def handle_save_ticket_criticity(_, data):
        """Persists the criticity level for each ticket priority."""
        try:
            priorities = data.get("priorities", [])
            for p in priorities:
                criticity = int(p.get("criticity", 0))
                # Clamp to valid range 0–5
                criticity = max(0, min(5, criticity))
                PersistentData.db.update(
                    "objects",
                    {"criticity": criticity},
                    condition=f"id = {p['id']} AND subType = '{p['subType']}'"
                )
            print(f"DEBUG: Saved criticity for {len(priorities)} ticket priorities.")
            ui.send_message("criticity_response", {
                "success": True,
                "message": f"Criticity saved ({len(priorities)} priorities)."
            })
        except Exception as e:
            print(f"ERROR saving ticket criticity: {str(e)}")
            ui.send_message("criticity_response", {
                "success": False,
                "message": f"Save error: {str(e)}"
            })
 
    # Registering the handlers
    ui.on_message("get_ticket_criticity",  handle_get_ticket_criticity)
    ui.on_message("save_ticket_criticity", handle_save_ticket_criticity)

Criticity.html

# WebCriticity.py
import PersistentData
import CockpitITSM
 
def init_criticity_interface(ui):
    """
    Registers the bridge between Criticity.html and Python logic.
    Allows assigning a criticity level to each selected ticket priority.
 
    Criticity values:
        1 = VERY_HIGH
        2 = HIGH
        3 = MEDIUM
        4 = LOW
        5 = INFORMATION
    """
 
    def handle_get_ticket_criticity(_, __):
        """Syncs with API then returns ticket priorities with their criticity from DB."""
        success = CockpitITSM.update_ticket_priorities()
 
        if not success:
            ui.send_message("criticity_response", {
                "success": False,
                "message": "Failed to refresh ticket priorities. Check API configuration."
            })
            return
 
        priorities = PersistentData.get_ticket_priorities_with_criticity()
        ui.send_message("criticity_data", {"priorities": priorities})
 
    def handle_save_ticket_criticity(_, data):
        """Persists the criticity level for each ticket priority."""
        try:
            priorities = data.get("priorities", [])
            for p in priorities:
                criticity = int(p.get("criticity", 0))
                # Clamp to valid range 0–5
                criticity = max(0, min(5, criticity))
                PersistentData.db.update(
                    "objects",
                    {"criticity": criticity},
                    condition=f"id = {p['id']} AND subType = '{p['subType']}'"
                )
            print(f"DEBUG: Saved criticity for {len(priorities)} ticket priorities.")
            ui.send_message("criticity_response", {
                "success": True,
                "message": f"Criticity saved ({len(priorities)} priorities)."
            })
        except Exception as e:
            print(f"ERROR saving ticket criticity: {str(e)}")
            ui.send_message("criticity_response", {
                "success": False,
                "message": f"Save error: {str(e)}"
            })
 
    # Registering the handlers
    ui.on_message("get_ticket_criticity",  handle_get_ticket_criticity)
    ui.on_message("save_ticket_criticity", handle_save_ticket_criticity)

app_criticity.js

// app_criticity.js
const socket = io();
 
// Criticity levels mapping
const CRITICITY_LEVELS = [
    { value: 0, label: "0 - (undefined)"  },
    { value: 1, label: "1 - VERY_HIGH"    },
    { value: 2, label: "2 - HIGH"         },
    { value: 3, label: "3 - MEDIUM"       },
    { value: 4, label: "4 - LOW"          },
    { value: 5, label: "5 - INFORMATION"  }
];
 
// ── Socket events ─────────────────────────────────────────────────────────────
 
socket.on("connect", () => {
    console.log("Connected to server");
    setStatus("Loading ticket priorities...", null);
    socket.emit("get_ticket_criticity", {});
});
 
socket.on("connect_error", (err) => {
    console.error("Connection error:", err);
    setStatus("Connection error. Please reload.", false);
});
 
socket.on("criticity_data", function(data) {
    renderCriticityList(data.priorities || []);
    setStatus("", null);
});
 
socket.on("criticity_response", function(data) {
    setStatus(data.message, data.success);
});
 
// ── Actions ───────────────────────────────────────────────────────────────────
 
function saveCriticity() {
    const selects = document.querySelectorAll(".criticity-select");
    const priorities = Array.from(selects).map(sel => ({
        id:       parseInt(sel.dataset.id),
        subType:  sel.dataset.subtype,
        criticity: parseInt(sel.value)
    }));
 
    if (priorities.length === 0) {
        setStatus("No priorities to save.", false);
        return;
    }
 
    setStatus("Saving...", null);
    socket.emit("save_ticket_criticity", { priorities: priorities });
}
 
// ── Rendering ─────────────────────────────────────────────────────────────────
 
function renderCriticityList(priorities) {
    const container = document.getElementById("criticityList");
 
    if (priorities.length === 0) {
        container.innerHTML = '<div class="criticity-list-empty">No ticket priorities found.</div>';
        return;
    }
 
    container.innerHTML = priorities.map(p => {
        const selectId = `criticity_${p.id}_${escapeAttr(p.subType)}`;
        const options = CRITICITY_LEVELS.map(level =>
            `<option value="${level.value}" ${p.criticity === level.value ? "selected" : ""}>${escapeHtml(level.label)}</option>`
        ).join("");
 
        return `
        <div class="criticity-item">
            <label for="${selectId}">${escapeHtml(p.subType)} / ${escapeHtml(p.reference)}</label>
            <select
                class="criticity-select"
                id="${selectId}"
                data-id="${p.id}"
                data-subtype="${escapeAttr(p.subType)}"
                data-value="${p.criticity}"
                onchange="updateSelectColor(this)"
            >${options}</select>
        </div>
        `;
    }).join("");
 
    // Apply colors on initial render
    document.querySelectorAll(".criticity-select").forEach(updateSelectColor);
}
 
function updateSelectColor(sel) {
    sel.dataset.value = sel.value;
}
 
// ── Helpers ───────────────────────────────────────────────────────────────────
 
function setStatus(message, success) {
    const el = document.getElementById("statusMessage");
    el.innerText = message;
    if (success === true)       el.style.color = "#4db6ac";
    else if (success === false) el.style.color = "#e57373";
    else                        el.style.color = "#bb86fc";
}
 
function escapeHtml(str) {
    return String(str)
        .replace(/&/g, "&amp;")
        .replace(/</g, "&lt;")
        .replace(/>/g, "&gt;")
        .replace(/"/g, "&quot;");
}
 
function escapeAttr(str) {
    return String(str).replace(/[^a-zA-Z0-9_-]/g, "_");
}